Privacy Policy

This policy applies to all information collected or submitted on Allen’s website and our apps for iOS, Android, and any other devices and platforms.

Information we collect

New Allen accounts are created with user provided email addresses and passwords.

Email addresses are only used for logging in, password resets, responding to emails that you initiate, and sending notifications that you request. We don’t send promotional emails.

We store all information you enter into the Allen App. This includes information about your properties, service requests, and messages, to sync this information between the website, servers, and your devices. We use this data to help inform our servicer suggestion system.

Technical basics

If you enable notifications, we must store a token to send them. We never use notifications for marketing.

If you upload files to Allen, we need to store them until you delete them.

We use cookies on the site and similar tokens in the app to keep you logged in.

Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.

Ads and analytics

Allen’s app collects aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve the app.

No ads are displayed in the Allen website or app.

Information usage

We use the information we collect to operate and improve our website, apps, and customer support.

We do not share personal information with outside parties except to the extent necessary to accomplish Allen’s functionality.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Security

We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS with certificate pinning. Passwords are hashed, not stored, using industry-standard methods (currently bcrypt).

Accessing, changing, or deleting information

You may access or change your information or delete your account from the Allen iOS app.

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Allen may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.

Allen does not display content from any third-party sources.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information for European Union Customers

By using Allen and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

By using our site or apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding this privacy policy, you may email support@allen.bot. Please note that account deletion should be done within the Allen app, not via email requests, for security reasons.